[Q582.Ebook] Download PDF The Customer Comes Second: Put Your People First and Watch 'em Kick Butt, by Hal Rosenbluth, Diane McFerrin Peters

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Tom Peters says "Hal Rosenbluth's story is one of the great unsung business success sagas -- and in this fully revised and updated 10th anniversary edition of The Customer Comes Second, Rosenbluth and his co-author Diane McFerrin Peters offer proof that his leadership style is one for the new millennium.

The secret of his success, and that of his company, Rosenbluth International is simple: Hal Rosenbluth concentrates on his employees first, and his customers second. This is a formula that has worked for more than two decades, and has transformed his company from a small family business into a global industry leader, grossing over $6 billion.

In this classic on counterintuitive management practice, the entrepreneurial genius and visionary leader of Rosenbluth International shows you how to use exceptional service to win in any industry!

This insightful and compelling book reveals new ideas for hiring, motivating and managing employees, and shows how best to integrate technological innovation and creative solutions into the everyday work experience to ensure that your employees -- your company's greatest asset -- win you the best customers and propel your business to the greatest heights of success.

Rosenbluth's tried and tested methods show you how to build highly effective teams, inspire loyalty and initiative, and turn your workplace into a hotbed of synergy where people produce consistently incredible results.

For more than ten years, the strategies and ideas in this book have galvanized CEOs, entrepreneurs and managers everywhere, making fans of business leaders and thinkers like Jeff Greenfield, Scott McNealy and many others. These secrets continue to prove themselves today as Rosenbluth International has rapidly emerged as the foremost travel management company since its industry’s devastation following 9/11. Find out how Hal Rosenbluth's winning ideas can transform you and your company: by putting your customer second, you're guaranteed to win!

• Sales Rank: #173627 in Books
• Published on: 2002-08
• Released on: 2002-08-20
• Original language: English
• Number of items: 1
• Dimensions: 9.00" h x 1.01" w x 6.00" l, 1.05 pounds
• Binding: Hardcover
• 304 pages

From Publishers Weekly
In an update to the volume they published 10 years ago, Rosenbluth, the CEO of an eponymous travel management company, and Peters, his former communications officer, remind readers that despite great changes in the business world, the need for companies "to attract, retain, and develop astonishingly great people" is a constant. They argue that company's employees, not its customers, should be management's top priority: managers should hire "nice people" and create an environment in which friendships can develop. Maybe it sounds a little wishy-washy, but it's worked for Rosenbluth International (NB: they have a 98% customer retention rate and $6.2 billion in annual sales). Tenets include: monitor company morale, keep leaders accessible, make your company "a lifestyle," offer lots of opportunities for learning new things, celebrate success, be flexible. By charting the changes within their own company, Rosenbluth and Peters show how other businesses can become better places to work as well.
Copyright 2002 Reed Business Information, Inc.

Review
"Hal Rosenbluth's story is one of the great unsung business sagas of the 80's and 90's." -- -- Tom Peters

About the Author

Hal Rosenbluth's company has been profiled in many of the nation's leading publications, including The Wall Street Journal,the Harvard Business Review,and Inc. magazine.

Diane McFerrin Peters is director of corporate communications for Rosenbluth Travel. Both are popular lecturers.

Most helpful customer reviews

28 of 29 people found the following review helpful.
The Customer Comes second may take your company to 1st place
By A Customer
The Customer Comes second may be just what your company needs to bring FUN back into the workplace while your customer's benefit from incredible innovative customer service. This is a multi faceted book jam packed with creative ideas to help your company. Hal Rosenbluth & Diane McFerrin Peters share Rosenbluth's secrets to becoming the Global Travel Management Firm they are today while also having been named one of the Top Ten Best Companies to work for! I have used these ideas repeatedly to help my company, and I am already beginning to see the positive effect that putting my employees first is having on them as well as on my clients. What a great message this is in today's world. I was reviewing some ideas in the book recently while traveling & the person next to me had read it, and was raving about it's unique content & practical approach. I highly recommend reading this book. It stands above the rest on the never ending bookshelf of business self help books.

1 of 2 people found the following review helpful.
The Customer Comes Second may take your company to 1st place
By A Customer
The Customer Comes Second may be just what your company needs to bring FUN back into the workplace while your customers benefit from incredible innovative customer service. This is a multi faceted book jam packed with creative ideas to help your company. Hal Rosenbluth & Diane McFerrin Peters Share Rosenbluth's secrets to becoming the Global Travel Management Firm that they are today while also having been named one of the Top Ten Best Companies To Work For! I have used these ideas repeatedly to help my company, and I am already beginning to see the positive effect that putting my employees first is having on them as well as on my clients. What a great message this is in today's world. I was reviewing some ideas in the book recently while traveling & the person next to me had read it, and was raving about it's unique content & practical approach. I highly recommend reading this book. It stands above the rest on that never ending bookshelf of business self help books.

9 of 10 people found the following review helpful.
Valuable advice, especially in a tight labor market
By A Customer
I had the pleasure of attending a speech by one of the authors of this book, and was very impressed with the business philosophy and subsequently with the book itself. Any company desiring to remain competitive, and even to excel, in today's excruciatingly tight labor market could benefit from the ideas and concrete, real-life (and very interesting) examples provided. Any consumer can tell a story or two about the very positive or negative image a company projected through one of its employees--the "face" that company presents to its customers, for better or worse. This book is a real wake-up call to industry, and offers substantive advice which can improve any business from the ground up. Greater employee loyalty and enthusiasm, plus the concomitant benefits to customers, could result from implementation of these sound ideas. As a business owner of many years, I recommend the book very highly.

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[S852.Ebook] Download The Good Soldier Schweik, by Jaroslav Hašek

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• Sales Rank: #3215231 in Books
• Published on: 1963
• Number of items: 1
• Binding: Mass Market Paperback
• 429 pages

Most helpful customer reviews

0 of 0 people found the following review helpful.
An universal novel
By Oscar Arturo Ney Rivera
It is a world classic, that you can compare easily with Don Quixote, only that this book is nearer to us. The only problem
is the translation ( tradutore-traditore), as any satire it lost a lot when you read in other than no slavonic lenguage. If you
read in chex or russian you can soil yourself with laughter. This book is not only about satire, is about humanity with any
of its cualities and evils, is about you and me; you can see in its pages your personality pros and fails. Almost unknown
by the so-called western culture it is a compulsory reading for any person with a minimun of culture.
I am a Latin-american citizen, born , educated in Central America but I feel this opus as a mine. It is universal.

6 of 8 people found the following review helpful.
The Dark Art of Malingering
By John M. Lane
Herr Schweik, who seems to have no first name, has established himself in the field of forging pedigrees for dogs thereby promoting mongrels to salons in Vienna under false pretenses. He is the creation of Jaroslav Hasek, who was (like the good soldier Schweik) conscripted into the Royal and Imperial Army of the Hapsburgs in 1915.

Captured by the Russians, Hasek spent five years as a Prisoner of War and then found his way first into the Czech Legion under Russian command and then into the Bolshevik Army. Somehow, he got back to Prague in 1920 and began his masterpiece, THE GOOD SOLDIER SCHWEIK which was promptly banned by almost every army in the world.

Why? Because it is a guide to the art of malingering. Schweik arrives at the recruit depot on crutches shouting patriotic slogans.

Schweik survives the intricacies of the penal barracks, the lunatic asylum, the hospital and about everything else Fate throws at him.

Schweik is Sad Sack on steroids and I found him funny, bawdy and a thorough rotter. In other words, the good soldier Schweik is a man for our time. Furthermore, I'm writing to Congress and recommending that this book be banned immediately from all military posts.

Seriously, if you are interested in World War I, you'll find a perspective in THE GOOD SOLDIER SCHWEIK that a lot of old soldiers would probably recognize, but probably not comment on. It's worth having and I gave it five stars.

10 of 11 people found the following review helpful.
Classic novel; incomplete older translation
By G.C.
I must first provide the caveat that this is the only translation of "The Good Soldier Svejk" that I've read. This is the 1930 translation by Paul Selver. Two small points that may be indicative of what might be considered "missing" about this version is that the title character's name is spelled "Schweik", i.e. the Germanized version of his name, rather than Svejk, even without the Czech diacriticals, which would have been no trouble to spell in "conventional" lettering, in hindsight. Also, even though the short bio at the start mentions that Hasek had "completed" 4 volumes of his intended 6, this paperback can appear confusing in that only 3 books are specifically laid out in the index and in this edition.

By all accounts, the later translation by Cecil Parrott gives a fuller account of the Hasek original, such as including the 4th volume, left incomplete at Hasek's death, as well as being more explicit. The latest translation, by Zenny Sadlon and Emmett Joyce, is actually appearing in 3 separate volumes. In fairness, I should state that at least one writer on "Svejk", Thomas Kovach, actually prefers the Selver translation to the Parrott translation. If you come across the Selver translation and you're interested in the novel, and keep in mind that you won't be getting a complete English rendition and picture of the novel, feel free to dive in.

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[D108.Ebook] Ebook Download Match Wits With Mensa: The Complete Quiz Book, by Marvin Grosswirth, Abbie F. Salny, Alan Stillson

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Puzzle fans have bought more than 650,000 copies of the Mensa Genius Quiz series—the only books that let readers “match wits with Mensa,” comparing how well they do against members of the famous high-IQ society. Here, in a giant omnibus edition, are four best-selling titles: The Mensa Genius Quiz Books 1 & 2, The Mensa Genius Quiz-A-Day Book, and The Mensa Genius ABC Book. Here are more than 800 fun mindbenders to exercise every part of your brain—word games, trivia, logic riddles, number challenges, visual puzzles—plus tips on how to improve your thinking skills. All the puzzles have been tested by members of American Mensa, Ltd., and include the percentage of Mensa testers who could solve each one, so that you can score yourself against some of the nation's fittest mental athletes.

• Sales Rank: #52774 in Books
• Published on: 1999-11-25
• Original language: English
• Number of items: 1
• Dimensions: 8.25" h x 1.75" w x 5.50" l, 1.48 pounds
• Binding: Paperback
• 622 pages

About the Author
Abbie F. Salny, Ed.D., is the Supervisory Psychologist of American Mensa, has written many best-selling puzzle books, including The Mensa Genius Quiz Book. Members of Mensa have all scored in the top two percent of the population on a standard intelligence test. Alan Stillson is puzzle editor for the Los Angeles chapter of American Mensa, Ltd., whose members have all scored in the top two percent of the population on a standard intelligence test.

Most helpful customer reviews

5 of 5 people found the following review helpful.
Pretty decent
By Leib Gershon Mitchell
I must be clear that this book is ONLY to keep your brain limber or have something to do in the office when you have a few freee minutes, since the questions don't really have much to do with what is on a Wechsler test. In fact, having just taken the Wechsler test (III), the only thing that seems to have a resemblance to this is the vocabulary section.

Other than that, I'd say that you can't go wrong with this book because of the low price of a second hand edition ($0.01) and you get the feeling of actually holding the book IN YOUR HANDS and not flipping back and forth through a Kindle trying to stumble on "location numbers."

The variety of exercises is not as complete as the Philip Carter books (either of them) Ultimate IQ Tests: The Biggest Ever IQ Test Book (Ultimate Series) or IQ and Psychometric Test Workbook: Essential Preparation for Verbal, Numerical and Spatial Aptitude Tests and Personality Tests (Testing Series).

Verdict: Worth the price ($0.01 plus shipping).

0 of 0 people found the following review helpful.
A fun book filled with quizzes that cove many areas
By Adalynn
A fun book filled with quizzes that cove many areas. Some are very easy, others you have to think about for a while. It reminds me I lot of the GRE book that I had when studying for my grad school entrance exam. Definitely worth the time and price, you always learn something new.

0 of 0 people found the following review helpful.
Love the book
By P. Butherus
Keeps me busy while watching TV, so I won't snack. Been a member, since 1964. Love the book.

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[B115.Ebook] PDF Download FASCISM WHAT IT IS AND HOW TO FIGHT IT, by Leon Trotsky

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• Sales Rank: #10872454 in Books
• Binding: Paperback
• 38 pages

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• Published on: 2010-06-21
• Original language: French
• Dimensions: 7.56" h x .98" w x 9.13" l,
• Binding: Paperback

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[B218.Ebook] Download Ebook Guide to Web Development with Java: Understanding Website Creation, by Tim Downey

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This comprehensive textbook introduces readers to the three-tiered, Model-View-Controller (MVC) architecture by using Hibernate, JSPs, and Java Servlets. These three technologies all use Java, so that a student with a background in programming will be able to master them with ease, with the end result of being able to create web applications that use MVC, validate user input and save data to a database. Features: presents the many topics of web development in small steps, in an accessible, easy-to-follow style; uses powerful technologies that are freely available on the web to speed up web development, such as JSP, JavaBeans, annotations, JSTL, Java 1.5, Hibernate and Tomcat; discusses HTML, HTML Forms, Cascading Style Sheets and XML; introduces core technologies from the outset, such as the MVC architecture; contains questions and exercises at the end of each chapter, detailed illustrations, chapter summaries, and a glossary; includes examples for accessing common web services.

• Sales Rank: #1845903 in Books
• Published on: 2012-02-18
• Original language: English
• Number of items: 1
• Dimensions: 9.30" h x 1.20" w x 6.40" l, 1.60 pounds
• Binding: Hardcover
• 386 pages

From the Back Cover

Web development is simpler than it seems, especially with the software tools freely available on the Web. Breaking from the tradition of teaching a history of Web development, this book jumps to the good stuff from the outset so that students can start writing real applications.

This comprehensive Guide to Web Development with Java introduces readers to the three-tiered, Model-View-Controller architecture by using Hibernate, JSPs, and Java Servlets. These three technologies all use Java, so that a student with a background in programming will be able to master them with ease, with the end result of being able to create web applications that use MVC, validate user input and save data to a database.

Topics and features:

• Presents the many topics of web development in small steps, in an accessible, easy-to-follow style; focusing on the most important information first, and allowing the reader to gain basic understanding before moving forwards
• Uses existing powerful technologies that are freely available on the web to speed up web development, such as JSP, JavaBeans, annotations, JSTL, Java 1.5, Hibernate and Tomcat
• Discusses HTML, HTML Forms, Cascading Style Sheets and XML
• Starts with the simplest technology for web development (JSP) and gradually introduces the reader to more complex topics
• Introduces core technologies from the outset, such as the Model-View-Controller architecture
• Contains many helpful pedagogical tools for students and lecturers such as questions and exercises at the end of each chapter, detailed illustrations, chapter summaries, and a glossary
• Includes examples for accessing common web services
• Provides supplementary examples and tutorials at http://www.bytesizebook.com/

Written for novice developers with a solid background in programming, but who do not have any database training, this thorough, easy-to-use textbook/guide provides an exemplary introductory course in web development for undergraduates, as well as web developers. With its straightforward and systematic style this text is also ideal for self-study.

Tim Downey is a Senior Instructor at the School of Computing and Information Sciences, Florida International University, Miami, FL, USA. He has more than twenty years experience teaching web development, during which he has won numerous Outstanding Teaching Awards.

About the Author

Tim Downey is a Senior Instructor at the School of Computing and Information Sciences, Florida International University, Miami, FL, USA. He has more than twenty years experience teaching web development, during which he has won numerous Outstanding Teaching Awards.

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3 of 4 people found the following review helpful.
Mindblowingly amazing book for first-timers to web development using Java
By Amazon Customer
I've taken a few intro to web development using Java courses. I have even taken some Spring courses. No one was able to explain basic concepts of JSPs, servlets, controllers, beans, and server engines as well as Mr. Downey.

Despite having taken courses for this material, I was still lost trying to plug my way through all the different parts that make up a web project. This book clarified absolutely everything. I went from spending a whole week trying to debug a problem to what is now an hour or two max of troubleshooting. I went from being completely miserable and pissed at my job to having a blast of a good time.

I've actually also learned more about how Spring works, because now I fully understand all of the concepts that Spring is trying to replace/simplify/rework.

As far as I'm concerned, Tim Downey is a master at imparting knowledge through his writing, diagrams, and examples. All the information is organized and progresses in a logical, common-sense manner. So many other books skip over topics assuming the reader knows all about them, leaving people lost and unable to progress due to missing key pieces of information. With this book, I feel like I am receiving complete knowledge of all the topics.

I cannot recommend this book enough, at least to complete Java noobs trying to learn how to build a web site using Java.

1 of 3 people found the following review helpful.
THE Book for beginners
By GeorgyBoy
First, excuse my English. I'm french speaking

Transmitting knowledge is an art that only exprienced teachers can do.
If you are a beginner, this book is for you. What i like the most of this book is the fact that the author is a experienced teacher who is aware of what newbies (like me)need to process new information.
The exercises after each chapters are very useful and that is the second reason why i bought this book (the first reason being the fact that the author is a teacher).

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Taking a sociological approach, this text discusses delinquency as it relates to and emerges from the youth's family, neighborhood, school, peer group, social class, and overall cultural and social environment. The authors incorporate contributions from psychologists, social workers, criminologists, and other specialists who have sought to understand, explain, control, and prevent juvenile delinquency.

• Sales Rank: #4562329 in Books
• Published on: 1992-01
• Original language: English
• Number of items: 1
• Dimensions: 9.75" h x 8.00" w x 1.00" l,
• Binding: Hardcover
• 1040 pages

From the Back Cover

Juvenile Delinquency: A Sociological Approach, 7/e

• Jack E. Bynum, University of Southern Oregon (HEPM ID: 414004)
• William E. Thompson, Texas A&M University, Commerce (HEPM ID: 414005)
• ISBN: 0205499112

In Juvenile Delinquency: A Sociological Approach, 7th edition, the authors continued to provide a thorough and thoughtful examination of this very serious social problem.� Their over-arching sociological perspective traces� this anti-social behavior to the youth’s family, neighborhood, school, peer group, social class, culture, and other components of his/her social context.� At the same time, major contributions from psychologists, social workers, criminologists, and specialists from other disciplines are incorporated. The integrative approach of this text carefully presents the classical theoretical explanations and social control strategies as foundational initiatives for newer and contemporary theoretical insights and treatment programs.

About the Author

����William E. Thompson was born and raised in Tulsa, Oklahoma, and was the first member of his family to receive a high school diploma.� He received his bachelor's degree from Northeastern State University, a master's degree from Missouri State University, and a Ph.D. from Oklahoma State University.� Professor Thompson has�authored and coauthored more than 30 articles in professional journals, including�several reprinted in sociology textbooks and readers.� He has coauthored a textbook on juvenile delinquency.� Thompson also is the author of The Glass House, a nonfiction account of his mother's two year battle with cancer and the lessons about life and living learned from her death and dying.

����Professor Thompson began his college teaching career at the University of Tulsa.� He spent the next ten years at Emporia State University in Emporia, Kansas.� He is currently a professor of sociology and criminal justice and Director of Mayo College, a residential learning community for first-year students, at Texas A&M University - Commerce.� He has also taught in the British Studies Program at Kings College, University of London.� In 1993 Thompson received an Outstanding Teaching Award from the Texas Association of College Teachers, and in 1994 he won the Distinguished Faculty Award for Research and Teaching at Texas A&M University - Commerce.� For fun and relaxation Thompson plays the drums.

�

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